Account Set Up

• Checkout Up-sell Items: What they are and how to set them
• Add Pickup Location Images
• 3 Tips to Optimizing Your joe Digital Menu
• How do I update my store hours?
• Update your store banner image
• Get started on joe!

See all 12 articles

Menu Management

• How do I create a new menu item?
• Add Images to My Menu
• How to create or edit an entire modifier option?
• Featured Menu Items: What they are and how to set them
• How do I edit prices, sizes, or descriptions on an existing menu item?
• How do I access my joe menu?

See all 9 articles

Deposits, Earnings & Reporting

• How to understand your Sales Overview Summary?
• Transaction Trend Views for your Operations!
• Loyalty Marketing Dashboard Breakdown
• How to export reports from Merchant Manager
• FAQs about joe deposits and earnings

Hardware Set Up

• How to EDIT Ticket Printing Size and Tasks
• How to connect a Printer to joe
• Part Names and Functions of the TSP143IV Printer
• Can I connect two printers to one device?
• How to enable auto update on your Android tablet
• Adding a Card Reader - Stripe M2 Card Reader

See all 8 articles

Uncategorized

• Setting up joe Merchant Plus
• LOYALTY 101
• HARDWARE 101

joe POS 101

• How to Order Physical Gift Cards
• Hardware Setup Guide D3 Pro
• IN-PERSON ORDERING 101
• Processing Gift Card Transactions on White Stripe M2 Reader
• SETTING TAB 101
• SALES SUMMARY 101

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In-person Operations

• How to Add or Edit Inventory Count
• Assign An Order to A Customer
• How to add a discount to an in-person order
• How to Utilize the Save a Tab Function
• Refunding the Balance of a Gift Card
• Purchasing & Paying with Physical Gift Cards

See all 16 articles

Order Status Screen

• STATUS SCREEN 101
• Order Status Screen
• Adjusting Order Status Screen Filters
• Adjusting Store Wait Time
• Adjusting Order Wait Time
• How to Accept and Fulfill Mobile Orders

Barista Management

• Turn Off Tip Out Button from the POS
• How to Mark a Shift Tip Exempt for POS
• How to add a member of my team to joe
• How to Track & Collect Barista Tips
• Reporting & Accounting Barista Tips
• How to Add a Barista Role Identity

See all 7 articles

Rewards + Loyalty

• Redeeming Rewards in Person
• Adding/Editing Customer Information
• Store Balance + Cash Split Payment

Shift Best Practices

• End of night reporting time range filter
• How to enable Automatic Cash Drawer Open
• Daily Sales Close out sheet templates
• Sales Summary Overview
• Open and Close Cash Till Best Practices
• How to print Sales Summary from previous date

See all 9 articles

Troubleshooting

• How to Enable and Configure Mobile Hotspot on Verizon TCL Tablets
• How to Disable TalkBack on Your Tablet
• Troubleshooting your Bluetooth Card Reader
• Troubleshooting your Card Reader
• Troubleshooting your USB Card Reader
• How to clear cache and data on android

See all 13 articles

Uncategorized

• How to set up your joe POS Hardware
• Anthem Tip Payout Process
• Using Load Funds feature to transfer Gift Card Balance

Brand Tab

• Brand Tab - What you can find here

Teams & Roles

• Company Dashboard (Completing Profile User Journey for joe Point Of Sale)
• How to Edit Barista Shifts
• How to import data into ADP
• How to implement tips on payroll
• How to create and invite user to Merchant Manager

Reporting

• How to integrate with Bookkeep
• Understanding your fees on joe
• FAQ: Updated Reward Structure 9/2024
• Understanding Your Transfer Amounts and Report Discrepancies
• Banking and Payouts

Marketing Tools

• Uploading a Digital Card Design
• Manage Rewards Card Deals
• Create an Automated Marketing Campaign
• Promo Codes: Best Practices for creating a promotion

Customer Relationship Management

• Create and Edit a Customer Rewards Profile
• Can I Add Points to a Customers' Profile?
• How to Change a Customer's Phone Number
• How to Direct Message Customers
• View Customer Feedback and Reviews

Ordering on joe

• How to set up your joe account
• How does the Loyalty Tab function?
• General FAQs
• How to add payment methods
• How to Redeem Physical and Digital Gift Cards
• How do I favorite a store I go to regularly?

See all 14 articles

Gift Cards & joe Balance

• Using your joe PIN when ordering
• Digital Gift Cards: Sending & Redeeming
• Upload Funds to Use In Person
• How can I see what digital gift cards I have sent?

Rewards

• How to earn and redeem Rewards
• How to Earn and View joe Points
• I got a notification for a promo, but can't find it now!
• Refer a Friend: How to refer and redeem
• How do I use my reward?
• Help! I referred a friend but we didn't receive our points

FAQ

• Understanding joe Loyalty Cards

Getting Started with Square

• How to integrate joe on your Square POS
• I use Square in my shop, can I get joe orders through my POS?

Daily Operations

• Using joe + Square to Print Best Practices
• How do I refund a joe order on Square?
• joe Reports on Square
• How to accept joe orders with Square
• Enable push notifications on your Square device

Troubleshooting

• How to connect my printer to Square
• Update Square Settings to Fix Delayed Orders

Uncategorized

• How to transfer square balance with CRM