joe.coffee
Knowledge Hub
Considering joe? Get answers to the most Frequently Asked Questions.
Get Started! Coffee shop owner? Start here!
Account Set Up
- Checkout Up-sell Items: What they are and how to set them
- Add Pickup Location Images
- 3 Tips to Optimizing Your joe Digital Menu
- How do I update my store hours?
- Update your store banner image
- Get started on joe!
Menu Management
- How do I create a new menu item?
- Add Images to My Menu
- How to create or edit an entire modifier option?
- Featured Menu Items: What they are and how to set them
- How do I edit prices, sizes, or descriptions on an existing menu item?
- How do I access my joe menu?
Deposits, Earnings & Reporting
Hardware Set Up
- How to EDIT Ticket Printing Size and Tasks
- How to connect a Printer to joe
- Part Names and Functions of the TSP143IV Printer
- Can I connect two printers to one device?
- How to enable auto update on your Android tablet
- Adding a Card Reader - Stripe M2 Card Reader
Uncategorized
Joe Operating System 101 Everything you need to know about the complete Operating System for existing partners.
Kiosk
joe POS 101
- How to Order Physical Gift Cards
- Hardware Setup Guide D3 Pro
- IN-PERSON ORDERING 101
- Processing Gift Card Transactions on White Stripe M2 Reader
- SETTING TAB 101
- SALES SUMMARY 101
In-person Operations
- How to Process Split Payments in Joe Point of Sale (Coming Soon!)
- How to Add or Edit Inventory Count
- Assign An Order to A Customer
- How to add a discount to an in-person order
- How to Utilize the Save a Tab Function
- Refunding the Balance of a Gift Card
Order Status Screen
Barista Management
- Turn Off Tip Out Button from the POS
- How to Mark a Shift Tip Exempt for POS
- How to add a member of my team to joe
- How to Track & Collect Barista Tips
- Reporting & Accounting Barista Tips
- How to Add a Barista Role Identity
Rewards + Loyalty
Shift Best Practices
- End of night reporting time range filter
- How to enable Automatic Cash Drawer Open
- Daily Sales Close out sheet templates
- Sales Summary Overview
- Open and Close Cash Till Best Practices
- How to print Sales Summary from previous date
Troubleshooting
- How to Enable and Configure Mobile Hotspot on Verizon TCL Tablets
- How to Disable TalkBack on Your Tablet
- Troubleshooting your Bluetooth Card Reader
- Troubleshooting your Card Reader
- Troubleshooting your USB Card Reader
- How to clear cache and data on android
Uncategorized
Merchant Manager
joe Coffee App joe customer? Here's answers to your FAQs
Ordering on joe
- How to set up your joe account
- How does the Loyalty Tab function?
- General FAQs
- How to add payment methods
- How to Redeem Physical and Digital Gift Cards
- How do I favorite a store I go to regularly?
Gift Cards & joe Balance
Rewards
- Maximize Your Rewards Experience
- How to earn and redeem Rewards
- How to Earn and View joe Points
- I got a notification for a promo, but can't find it now!
- Refer a Friend: How to refer and redeem
- How do I use my reward?