Fees

• Transaction Overview & Platform Costs
• Understanding your fees on joe

Brand Tab

• Brand Tab - What you can find here

Loyalty & Rewards

• How to understand your Promotions and Discounts
• How to understand your Loyalty Revenue Report
• FAQ: Updated Reward Structure 9/2024

Teams & Roles

• How to Change Your Password
• Company Dashboard (Completing Profile User Journey for joe Point Of Sale)
• How to Edit Barista Shifts
• How to import data into ADP
• How to implement tips on payroll
• How to create and invite user to Merchant Manager

Reporting

• All Transactions Report vs Order Item Report
• Accounting Guide: Sales Tax on Patron Rewards
• Support Article: Understanding Your Sales Tax Value
• Understanding Your Sales Tax Rate
• Tip Report Update in Merchant Manager
• Daily Reporting: Date Filter Guide

See all 19 articles

Marketing Tools

• Donations Feature
• Featured & Upsell Tools: Highlight Key Items on Your Menu
• Promo Code Article
• Uploading a Digital Card Design
• Manage Rewards Card Deals
• Create an Automated Marketing Campaign

See all 7 articles

Customer Relationship Management

• Create and Edit a Customer Rewards Profile
• Adding Loyalty Points or Rewards to Customer's Profile
• Updating a Customer’s Phone Number
• Send Direct Message to Customers
• Customers Feedback and Reviews