joe’s Order Status Screen Overview
The Order Status Screen allows baristas to view, manage, and fulfill all in-person and mobile orders in one place. Orders are automatically queued based on time sensitivity and preparation status, helping teams stay organized and efficient.
In This Article
- Navigating the Order Status Screen
- Order Status Screen Filters
- Adjusting Order Wait Time
- Adjusting Store Wait Time
- Navigating the Completed Tab
1. Navigating the Order Status Screen
Baristas will see three tabs at the top of the Order Status Screen:
Active
Pending
Completed
Active Tab
The Active Tab displays all in-progress in-person and mobile orders.
What Baristas Can Do Here
Filter orders: All · In Progress · Scheduled · Curbside
View order details: customer name, phone number, items ordered, and pickup time
Accept mobile orders
Mark in-person orders as Ready
Add customer name or phone number to in-person orders if missing
Cancel orders, print tickets, print receipt and send SMS receipt via the “…” menu next to Mark as Ready
Pending Tab
The Pending Tab shows:
Orders where all items are finished but not yet marked as Ready
Items that have green checkmarks (✅)
Scheduled orders with prep times that haven’t begun yet
Completed Tab
This tab lists the last 100 completed orders.
Baristas can:
Recall Order
Refund Order (per item or per transaction)
Print Ticket
Print Receipt
Send SMS Receipt
2. Order Status Screen Filters
Filters appear in the upper-right corner of the Order Status Screen and control which orders appear. This is especially useful for stations using the screen as a Kitchen Display System or for separating workflow areas (e.g., POS vs. Drive-Thru).
Available Filters
- In-Person Orders — Store Level : Displays all in-person orders across all devices paired with the store.
Requires “In-Person Orders — Device Level” to be enabled.
In-Person Orders — Device Level : Displays only in-person orders submitted on this specific device.
- Mobile Orders — Device Level: Shows only mobile orders.
The Order Status Screen supports three view modes:
| View Type | Description |
| Standard View | Larger order cards starting First In, First Out |
| Grid Tile View | Slimmer, longer cards for maximum on-screen visibility |
The Item Font Size changer is only visible when Grid Tile View is selected.
Active Screen Flow — Font Size Adjustment
The Active Screen Flow allows baristas to increase or decrease the Item Font Size for improved readability based on device placement or team preference.
Menu Category Filter
Enable or disable specific menu categories for visibility on this device.
Items within disabled categories will not appear on the Order Status Screen.
Menu Categories include:
- Hot Drinks
- Cold Drinks
- Food
- Merchandise
- Misc. Items
Color Legend
A color-coded key appears at the bottom of the Filters Panel, identifying different order sources (Curbside Orders, Drive Thru, Scheduled Orders, Mobile Orders, Kiosk Mode, In Person Orders, Open Tab Orders).
3. Adjusting Order Wait Time
Baristas can adjust wait times for individual orders to better set customer expectations.
Example
A customer selects a 5–10 minute pickup window, but the large order will realistically take 10–15 minutes.
How to Adjust
- Open the customer’s Order Details Card.
- Tap the Order Wait Time in the upper-right corner.
- Select a longer time from the dropdown.
- Confirm the adjustment in the pop-up window.
- This sends a notification to the customer with the updated wait time.
4. Adjusting Store Wait Time
Store Wait Time adjusts incoming mobile order pickup times for the entire store—useful during rush periods.
Customers will see this updated time directly in the app.
How to Adjust Store Wait Time
- In the Order Status Screen, open the Store Wait Time dropdown (top-right corner).
- Select a Wait Time (up to 60 minutes).
- Select a Duration (up to 60 minutes).
- Tap Save.
Note: After the selected duration passes, the Store Wait Time automatically resets to the default 5–10 minutes.
Example:
Setting a Store Wait Time of 15–20 minutes for 60 minutes will auto-revert to 5–10 minutes once the hour has passed.
5. Navigating the Completed Tab
Once a barista taps Marks as Ready, the order moves to the Completed Tab.
Actions Available
- Recall Order : If an order was marked Ready by mistake, you can move it back to Active.
How to recall:
- Click the Recall icon or the red Recall button.
- A pop-up will appear — click Confirm.
- The order will return to the Active tab.
Note: Photo Reference appears in Grid Tile View; Standard View interface may differ.
Refund Order (per item or per transaction)
Print Ticket
Print Receipt
Send SMS Receipt
Note: Photo Reference appears in Grid Tile View; Standard View interface may differ.
Related Articles:
New Release: Recall Orders in Order Management
Still Having Issues?
If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the joe Success Team at support@joe.coffee. We’re here to help!