Having trouble keeping your D3 Pro/Falcon device connected to Wi-Fi? This guide explains the issue and walks you through the steps to resolve it.

What’s Happening?

We've identified a compatibility issue between the D3 Pro/Falcon device and certain modern Wi-Fi networks — specifically those using:

• Wi-Fi 6
• WPA3 security settings

While the D3 Pro and Falcon can technically connect to these networks, it may behave unreliably, causing:

• Internet speed fluctuations between 30–100 Mbps
• Intermittent Wi-Fi disconnections
• A Wi-Fi status of "Saved, disabled"

Ethernet May Be Enabled on the Device
In some cases, the D3 Pro may not connect to Wi-Fi at all because Ethernet is enabled in the device settings. When enabled, the device prioritizes a wired connection and may block Wi-Fi connectivity.

Recommended Fix

For the most stable performance, the D3 Pro/Falcon should be connected to a Wi-Fi network with:

• Wi-Fi 6 disabled
• WPA2 security protocol (with AES encryption)

Steps to Adjust Your Network Settings

• Open your Wi-Fi router settings
• Disable Wi-Fi 6 (sometimes labeled 802.11ax)
• Switch your network security mode from WPA3 to WPA2 (AES)

Router interfaces and features vary. If you're unsure how to make these changes, check your router’s support documentation or contact your internet provider.

Can’t Change Your Router Settings?

No problem — we’re here to help. If you're unable or prefer not to modify your network:

• We recommend contacting your ISP or network administrator, as they can typically make these changes on your behalf.
• Our team can also continue helping troubleshoot and recommend alternative ways to improve connection stability whenever possible.
• Our goal is to support you without requiring network infrastructure changes

Additional Notes

• This issue only affects networks using both Wi-Fi 6 and WPA3
• Some routers don’t support toggling Wi-Fi 6 or switching from WPA3 to WPA2

Still Having Issues?

If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the joe Success Team at support@joe.coffee. We’re here to help!