☕ Cash Till Management Guide

Purpose

To ensure accurate recording, tracking, and reconciliation of all cash transactions throughout the day.

Opening the Cash Till

When: At the start of each shift.

Steps:

1. Tap the Cash Drawer icon on the left-hand menu bar to open the Till Management tab.
2. Enter:
   • Starting Cash Balance (the initial cash amount in the drawer)
   • Opening Barista Name
   • Any relevant notes (e.g., shift handoff, manager initials, etc.).
3. Tap Confirm to open the Cash Till for the shift.
4. Tap Go to Menu to begin processing transactions.

Closing the Cash Till

When: At the end of each shift.

Steps:

1. Go to the Till Management tab and select Close Till Now.
2. Count all cash in the drawer.
3. Enter:
   • Closing Cash Balance (total cash after counting)
   • Closing Barista Name
   • Any notes (discrepancies, shift handoff details, etc.).
4. You can verify your Cash Balance in the Reporting Beta View.
5. Tap Confirm to view a Confirmed Till Balance Sheet.
   • Review any Differences in Balance for discrepancies.
6. Tap Confirm & Close Till to generate a Till Summary (includes cash, card transactions, and refunds).
7. Save or screenshot the Till Summary for record-keeping.
   • Email to owner or accountant as needed.
   • (A save/export feature is coming soon.)

Merchant Reporting Guide

To obtain the most accurate information for daily Cash Sales, please use the Merchant Portal.

Steps to Reconcile Daily Sales:

1. Log in to the Merchant Portal.
2. Navigate to the Reporting Dashboard tab.
3. Use the Reporting Filter and select Today to view the current day's data.
4. Review the Cash Sales under the Payment Type section.
5. Check the Total Tips on the left-hand side.
6. Always refresh the data views to ensure you have the most up-to-date information.

Daily Sales Closing Sheet

1. Access the Daily Sales Closing Sheet using this link:
   Daily Sales Closing Sheet
2. Enter the employee names associated with the Cash Till for the day.
3. Input the Total Cash Sales and Total Tips from the Merchant Portal’s Reporting tab.
4. Apply the cash calculations that best suit your coffee shop’s process.
5. Depending on your tip payout method, review the bottom section of the sheet to properly divide tips based on cash sales.
6. Close and date the Cash Till for the next morning’s opening.

Best Practices for Daily Closing and Tip Payout

1. Count Cash Accurately:
   Open the drawer and count total cash (bills and coins).
2. Reconcile with Sales Reports:
   • Go to the Merchant Portal → Reporting Dashboard.
   • Set the Reporting Filter to Today.
   • Review Cash Sales under Payment Type and Total Tips on the left-hand side.
   • Refresh data views for the latest figures.
3. Verify Cash Totals:
   Confirm that:
   (Starting Cash + Cash Sales)−(Tips Paid + Payouts)=Closing Cash Balance\text{(Starting Cash + Cash Sales)} - \text{(Tips Paid + Payouts)} = \text{Closing Cash Balance}(Starting Cash + Cash Sales)−(Tips Paid + Payouts)=Closing Cash Balance
4. Use a Close-Out Form:
   Track daily till activity using a Daily Close-Out and Tip Payout Form, which should include:
   • Opening & closing barista names
   • Starting and closing cash amounts
   • Total cash sales
   • Total tips
   • Discrepancies or notes
5. Gift Card or Secondary POS Transactions:
   If using another system for gift cards or customer rewards, include those figures in the close-out form for reconciliation.
6. Tip Payout:
   Divide and distribute tips based on your shop’s policy (e.g., percentage of cash sales or hours worked).

Daily Sales Closing Sheet Requirements

Definitions

• Cash Till: The cash drawer used to process cash transactions during a shift.
• Till Management Tab: The POS section where cash tills are opened, monitored, and closed.
• Starting Cash Balance: The amount of cash placed in the till at the beginning of a shift.
• Closing Cash Balance: The total amount of cash remaining in the till at the end of a shift.
• Till Summary: A report showing total sales, cash, card transactions, refunds, and discrepancies for a shift.
• Merchant Portal: Online reporting dashboard where sales, payment types, and tips are reviewed.