Split payments allow customers to use more than one payment method in a single transaction — a common need in coffee shops where gift card and loyalty balances are frequently used. This feature makes it easy to process a gift card with a partial balance or combine multiple payment types (e.g., store balance and cash).

Key Things to Know

• Only one loyalty customer can use their loyalty balance per transaction.
• Tip selection must happen before splitting a payment.
• The total transaction is processed as one sale.
• Only one receipt is printed, even if multiple payment methods are used.
• For credit/debit card splits, a minimum transfer amount of $0.50 is required.

Store Balance + Cash Split

1. Ask the customer to enter their phone number on the customer-facing screen.
2. At checkout, calculate the difference between the store balance and the total amount.
3. Tap Load Funds and upload the difference in cash to the customer’s balance.
   • This ensures the customer has enough balance to cover the full transaction.
4. Return to the checkout screen and complete the sale using Pay with Balance.

Standard Split Payment

1. On the payment screen, select Split as the payment method.
2. Tap Split #1 and enter the amount the customer wants to pay.
3. Choose the payment method (e.g., Credit Card, Gift Card, Loyalty Balance).
4. Repeat steps 2–3 for additional splits (Split #2, Split #3, etc.).

Gift Card Split

If a customer’s gift card doesn’t have enough funds:

1. Select Gift Card and swipe the card.
2. A pop-up will display the available balance and prompt to continue with a split payment.
3. The system will:
   • Pre-fill the gift card balance under Split #1.
   • Pre-select the gift card as the payment method.
   • Prompt you to confirm and pay.
4. The remaining balance will appear under Split #2, where you can choose another payment method (e.g., cash, credit card) to complete the transaction.

Refunds for Split Payments

Finding the Order:

• Orders with split payments display “Multiple Payments” under the payment method.

Full Refund:

• When refunding 100% of the order, the system automatically allocates the refund back to each original payment method.

• Partial Refund:
  • Partial refunds can only be issued to Cash or Loyalty Balance.

• If the order isn’t linked to a customer account, partial refunds can only be issued as cash.

Still Having Issues?

If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the Joe Success Team at support@joe.coffee. We’re here to help!