What is joe?
Joe is a system that lets you load funds online or in-person to use for orders at coffee shops that use the joe Point of Sale system.

Types of Funds:

• Joe Pass Balance:
  • Can be used at any coffee shop using joe.
  • Great if you visit multiple locations.
• Store-Specific Balance:
  • Can only be used at the specific store where you loaded the funds.
  • Sometimes applies across all locations of that store brand, depending on their setup.

 How to Load Funds Online (via app or web):

 If You're New to Joe:

1. Download the joe app from the App Store or Google Play or at shop.joe.coffee.
2. Open the app and tap the “Discover” tab to find nearby coffee shops.
3. Select your favorite shop to view its menu.
4. For first-time uploads:
   • Tap the Dollar Icon or Funds Tab.
   • Choose a preset amount ($10–$100) or enter a custom amount.
   • Select your payment method and tap Pay.
5. You’re all set! The shop now appears under the Loyalty tab.

If You're Already a Joe App User:

1. Open the app and tap the Loyalty tab.
2. Your favorite or most-used shop will appear as the first upload option.
3. Swipe right to view your joe pass balance (if applicable).
4. Tap the Funds Tab.
5. Choose or enter your desired amount, select a payment method, and tap Pay.

Using Funds In-Person:

• Tell your barista you want to add funds to your store card.
• Specify how much money you want to upload.
• Complete payment at the register.

Important Notes:

• Online orders via the app always accept funds loaded, regardless of store setup.
• In-person use of loaded funds requires the store to use joe at the register and not be accepting online orders.

Still Having Issues?

If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the Joe Success Team at support@joe.coffee. We’re here to help!