If you encounter any issues please follow the steps below each morning to safely and quickly get your system back up and ready for service.

Step 1: Inspect the Payment Case Hardware

• Confirm the charging cable and power source are properly placed.
• If the battery is low, place the tablet on the basic dock immediately before continuing and make sure you see an orange light on the charging dock
• When placing the tablet on the dock make sure you place it accordingly with arrow down and feel a vibration. 

Front of Table	Back of Tablet Charging Port	Basic Dock Charging

For more details in regards to power set up for the hardware. 

• The power source is underneath the Basic Dock via a USB C port. So ensure the power cable is stable if you have any issues with power. 
• Also be aware that you can not charge the tablet directly to the side port of the tablet if you have it placed via the Basic Dock. 

Step 2: Power On the Tablet

• Hold the power button that is on the left hand side until the screen turns on.
• Allow the device a moment to reconnect to Wi-Fi or reboot the tablet to engage T-Mobile. If the wifi is down and not corresponding. Review this support article linked here! 

Step 3 - Card Reader Connection 

If you have any issues connecting the card reader or reconnecting the card reader. *Please note that the card reader is now inside of the payment case on the customer screen. As it is one cohesive unit. 

Follow these steps: 

1. Go to your payment device settings and review card reader status
2. Status should either display "connected" in green or "Disconnected" in red. 
3. Source will indicate "Customer Device"
4. Type will indicate M2 Card Reader Case

Step 4 -  Troubleshooting Customer Screen

When attempting to take an order and you encounter this error. Please follow the steps below and video below to troubleshoot. 

• Go to your customer screen and select the "Red Icon" indicating the card reader is not connected 
• Select "Info" underneath the payment case image 
• Once you select payment case you will be prompted with connect M2 Reader that is inside payment case. 
• Then select "Connect" and you will be prompted with pairing flow and updates. 

Step 5 - Additional Troubleshooting Tips

If something is not working:

• Restart the tablet.
• Restart the card reader.
• Confirm Wi-Fi connection.
• Reach out to support if issues persist.

Starting the day with a quick system check prevents delays during peak morning rush and keeps service smooth.