Customers earn points on every order, whether they order in person or ahead through the Joe Coffee App. Once they reach a reward milestone, customers can redeem their rewards on their favorite items — including hot and cold drinks as well as food — either in person or via the app.

To redeem rewards in person:

1. At checkout, encourage the customer to enter their Rewards phone number on the screen facing them.
2. Alternatively, baristas can manually enter the phone number in the Customer Information section.
3. The customer’s Rewards profile will appear on the checkout screen, showing the rewards they’ve earned and can redeem.
4. Tap the desired reward to automatically apply the discount to the order ticket.
5. If needed, tap the reward again to remove the discount from the ticket.
6. Continue with the checkout process to complete the transaction.