How Joe's Support Is Different (and Better)

At Joe, we believe support should be more than just a safety net—it should be a service that helps your shop run smoother, faster, and more confidently every day.

That’s why we built our support model to work for both you and your customers—so your team can focus on what matters most: coffee, connection, and community.

Real-Time Support for Baristas

Baristas are the heart of the shop—and they need tools that work right now. If there’s ever a tech hiccup during service, we’ve got you:

• Live phone support available immediately, especially during peak hours

• Remote login capabilities, so our team can jump in and resolve the issue fast—often before it affects the flow of your line

• A team that actually understands how a coffee shop runs and responds with urgency

Customer Support That Saves You Time

Joe directly supports your customers, too—so your team doesn’t have to field questions about balances, rewards, or refunds.

Our support team is:

• Staffed seven days a week

• Trained to handle customer inquiries about orders, reward redemptions, cash card programs, and more

• Empowered to issue refunds, clarify reward questions, and solve most issues on the spot

This means your customers feel taken care of—and your baristas can stay focused on service, not support tickets.

Support as a Service, Not Just a Department

We treat support as a core part of your success—not a call center in the background. That’s why we invest in real people with real coffee shop know-how, who are ready when you need them most.

Because when things run smoothly behind the scenes, you’re free to build a thriving shop full of creativity, expression, and community.