Clearing your browser’s cache and local storage can resolve common issues such as:

• Pages not loading correctly
• Missing or outdated data
• Buttons or reports not updating
• Unexpected errors after a recent update

We recommend trying this step before contacting support.

Before You Start

• Make sure you know your login email and password
• Clearing cache and local storage may log you out of Merchant Manager
• This will not delete any account, order, or reporting data

Google Chrome (Recommended)

1. Open Chrome
2. Click the three-dot menu (top right)
3. Select Settings
4. Click Privacy and security
5. Select Clear browsing data
6. Choose:
   1. Time range: All time
   2. ✅ Cached images and files
   3. ✅ Cookies and other site data
7. Click Clear data
8. Close Chrome completely
9. Reopen Chrome and log back into
   👉 https://manage.joe.coffee

Safari (Mac)

1. Open Safari
2. Click Safari in the top menu
3. Select Settings (or Preferences)
4. Go to the Privacy tab
5. Click Manage Website Data
6. Select Remove All
7. Confirm and close Safari
8. Reopen Safari and log back into Merchant Manager

Microsoft Edge

1. Open Edge
2. Click the three-dot menu
3. Select Settings
4. Go to Privacy, search, and services
5. Under Clear browsing data, click Choose what to clear
6. Choose:
   1. Time range: All time
   2. ✅ Cached images and files
   3. ✅ Cookies and other site data
7. Click Clear now
8. Restart Edge and log back in

When Should I Do This?

Clear your cache and local storage if you notice:

• Reports not updating
• Menus or settings not saving
• Pages loading incorrectly
• Issues after a new feature release

Still Having Issues?

If clearing your cache doesn’t resolve the issue, please contact support and include:

• The browser you’re using
• A brief description of the issue
• Screenshots (if available)

This helps our team troubleshoot faster and get you back up and running.