joe.coffee
Knowledge Hub
Product Release Notes Release notes for all product releases beginning 5/18/2026
Internal Operations 101
Considering joe? Get answers to the most Frequently Asked Questions.
Marketing & Support
- Why and How Does Joe Take on the Risk for Your Marketing?
- I Sold My Shop – How to Transfer Ownership on joe
- How to Get in Touch with joe
- How does the Joe OS grow my business?
- Real Time Barista & Customer Support
- What happens when people find my shop on the Joe app and redeem deals, discounts, or free drinks?
Cost & Feature Comparison
Get Started! Coffee shop owner? Start here!
Account Set Up
- Add Pickup Location Images
- 3 Tips to Optimizing Your joe Digital Menu
- How do I update my store hours?
- Update your store banner image
- Get started on joe!
- How to Enable Drive-Thru Pickup for Joe Orders
Menu Management
- Menu Landing Page Update
- How do I create a new menu item?
- Add Images to My Menu
- How to create or edit an entire modifier option?
- Guide to Setting Up Featured and Upsell Items in joe
- How do I edit prices, sizes, or descriptions on an existing menu item?
Deposits, Earnings & Reporting
Hardware Set Up
- How to Set Up Tap-to-Pay with the Samsung Galaxy Tab Active Pro 5
- How to EDIT Ticket Printing Size and Tasks
- How to connect a Printer to joe
- Part Names and Functions of the TSP143IV Printer
- Can I connect two printers to one device?
- How to enable auto update on your Android tablet
Uncategorized
Joe Operating System 101 Everything you need to know about the complete Operating System for existing partners.
Kiosk
joe POS 101
- How Baristas Can Print Receipts for In-Store Gift Card Purchases ★
- How to turn on T-Mobile on iMin Falcon devices?
- Payment Case 101
- New Release: Improved Transaction Tab 🎉
- Point of Sale Updates: Improving the Barista Experience
- Barista Device – Wi-Fi Connection Troubleshooting
In-person Operations
- Payment Case - Opening Shift
- How to Process Split Payments in Joe Point of Sale
- How to Add or Edit Inventory Count
- Assign An Order to A Customer
- How to add a discount to an in-person order
- How to Utilize the Save a Tab Function
Order Status Screen
- New Release: Recall Orders in Order Management
- SMS Receipts
- STATUS SCREEN 101
- Order Status Screen
- Adjusting Order Status Screen Filters
- Adjusting Store Wait Time
Barista Management
Rewards + Loyalty
Shift Best Practices
- How to Manage End of the Night Report
- How to Enable Automatic Open Cash Drawer
- Daily Sales Close out sheet templates
- Sales Summary Overview
- Open and Close Cash Till Best Practices
- How to print Sales Summary from previous date
Troubleshooting
- Customer Screen Payment Case
- Restore Internet via 5G Hotspot
- How to Clear Cache and Local Storage in Your Web Browser
- How to Enable and Configure Mobile Hotspot on Verizon TCL Tablets
- How to Disable TalkBack on your tablet
- Troubleshooting Card Reader Errors
Uncategorized
Merchant Manager
Fees
Brand Tab
Loyalty & Rewards
Teams & Roles
Reporting
- All Transactions Report vs Order Item Report
- Accounting Guide: Sales Tax on Patron Rewards
- Support Article: Understanding Your Sales Tax Value
- Understanding Your Sales Tax Rate
- Tip Report Update in Merchant Manager
- Daily Reporting: Date Filter Guide
Marketing Tools
- Donations Feature
- Featured & Upsell Tools: Highlight Key Items on Your Menu
- Promo Code Article
- Uploading a Digital Card Design
- Manage Rewards Card Deals
- Create an Automated Marketing Campaign