Make your joe coffee experience effortless by managing your account funds and payment options easily—whether on the joe mobile app or the shop.joe.coffee website. Upload funds, add payment methods, and enable auto-reload to keep your account topped up and ready for your next order.

Uploading Funds

Uploading funds saves you time and money by avoiding service fees charged on debit/credit card payments.

How to Upload Funds

1. Log into your joe account via the mobile app or at shop.joe.coffee.
2. Navigate to the Funds tab (on the app’s main screen or website menu).
3. Select an amount to upload ($10, $20, $40, $50) or enter a custom amount.
4. Tap or click Pay to complete the transaction.
   Ensure your joePass balance or linked payment method has sufficient funds.
   

Uploading Funds In-Person

• Let your barista know you’d like to add money to your store loyalty balance.
• Specify the amount and the barista will process the payment at checkout.

Additional Notes

• You can upload as little as $10 if you link your bank account to your joe profile.
• To view your upload history, go to your Profile Icon and select Transaction History.
  
  

Adding Payment Methods

Add your credit card or bank account for fast, secure, and cashless ordering.

How to Add a Payment Method

1. Log into your joe account via the mobile app or shop.joe.coffee.
2. Go to the Funds tab.
3. Select New payment method.
4. Choose to either:
   
   • Link your bank account by following the prompts, or
   • Enter your credit/debit card details by selecting "No thanks. I'll pay with a card."
     
5. Save your payment method for future use.

Enabling & Editing Auto-Reload

Auto-Reload automatically adds funds to your joe account when your balance falls below a set amount. You can enable or edit these settings anytime.

How to Enable or Edit Auto-Reload

1. Log into your joe account via the mobile app or shop.joe.coffee.
2. Tap your Profile Icon, go to the Wallet section, and select the Settings (gear) icon.
3. Select Auto-Reload.
4. To enable or update settings:
   
   • Toggle Auto-Reload On or Off as needed.
   • Set or update your Reload Amount (choose a preset or enter a custom value).
   • Set or change the Threshold Amount that triggers the reload.
5. Save your settings and wait for confirmation.

Note: You can track auto-reload activity anytime under Transaction History in your profile.

By following these simple steps on either the joe mobile app or the shop.joe.coffee website, you can effortlessly manage your account funds and payment methods, making your coffee ordering faster and hassle-free.