Reconciliation Playbook

The order of operations for closing your books from the Accounting tab.

Tie 1 — Bank
Payout / Deposit Reconciliation total deposits = your bank statement = the Cash debit in the close package.

Tie 2 — Tax
Monthly Sales Tax Report total tax to remit = Sales Tax Payable in the close package. Per row: Tax Collected + Tax Reimbursed by Joe = taxable base × rate.

Tie 3 — Program
Rewards Program Statement contributions = contributions withheld on the payout report = the Fees Statement line. Reimbursements (goods and tax) tie to the tax report's reimbursed column and redemption totals.

Tie 4 — Tips
Tips Report total = the tips lines on the daily and tax reports = Tips Payable in the close package.

Tie 5 — Stored value
The rollforward's closing liability = the Marketing Loyalty Balance page's Total Outstanding Balance.

If something doesn't tie:
Start with the Refunds & Adjustments report — refunds and reimbursement clawbacks are the usual timing culprits. If it still doesn't reconcile, contact support with the report name and period. Don't force the entry to balance.