When serving customers in person, the joe Point of Sale offers an intuitive interface that allows baristas to easily customize drink orders and process payments efficiently, all while delivering a warm and personable experience.
Follow these two steps to create an order and complete checkout using joe Point of Sale:
1. Creating and Customizing an Order
- Start all in-person orders by selecting the coffee cup icon on the left menu bar.
- Use the category filters across the top to browse menu sections, then scroll down within each category to see available items.
- Tap an item to access additional options and modifiers.
- Select the desired size and add any customizations.
- Tap Add To Cart to add the item and return to the menu for additional orders.
- When ready, tap the Cart icon in the top right corner to proceed to checkout.
2. Checkout
- Review the order ticket displayed on the left side of the screen.
- To remove an item, tap the garbage can icon; to duplicate an item, tap the double page icon.
- Choose between For Here or To Go dining options by toggling on the right side of the ticket.
- Select a payment method:
- Cash: Enter the amount received; change due will be shown.
- Credit/Debit: Customers can leave a tip via the consumer-facing tablet and complete payment on the card reader.
- Gift Card: Swipe the store gift card using the black gift card reader to apply the balance.
- Pay with Balance: Available exclusively for Rewards customers with a gift card balance. Baristas tap Pay with Balance, then customers enter their unique 4-digit PIN on the tablet.
- The PIN is sent instantly via SMS and can also be found in the Wallet section of the joe Coffee App.
- Split Payments: Customers can split their payment using two methods, such as a partial gift card balance plus another payment method (e.g., Credit Card, Gift Card, Loyalty Balance)
- Once payment is completed, the order moves to the Order Status Screen for baristas to prepare.
Still Having Issues?
If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the joe Success Team at support@joe.coffee. We’re here to help!