On-Screen Payment and Processing Prompts

The joe Point of Sale system now features enhanced on-screen prompts related to payment processing and error handling during transactions. 

These updates include:

• New consumer prompts for adding tips and paying via chip, swipe, or tap.

• Contextual prompts for baristas to provide real-time insights into customers’ payment status.

• Payment error messages, such as “Card removed too early” or “Try a new read method,” to guide corrective actions.

These improvements aim to give baristas more context throughout the transaction, reduce the number of canceled payments, minimize workflow interruptions, and deliver a faster checkout experience for customers.

Below is a visual example of how these prompts will appear during payment processing.

Still Having Issues?

If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the joe Success Team at support@joe.coffee. We’re here to help!