joe Connection Diagnostic Tool

The joe Connection Diagnostic tool quickly tests your device’s connectivity to the joe servers — completing in as little as 3 seconds to make troubleshooting faster and easier.

Before You Begin

✅ Make sure your joe Merchant PLUS app is updated to the latest version (3.14.6).

Run the Diagnostic (Option 1: Wi-Fi Icon)

1. Tap the Wi-Fi symbol in the bottom left corner of your main joe screen.
2. The Connection Diagnostic window will open automatically.
3. The tool will:
   • Test across all four connections
   • Check any connected devices
4. Tap Okay to return to your main joe screen.

Run the Diagnostic (Option 2: Settings Menu)

1. Tap the Settings gear icon ⚙️.
2. Open the Current Status tab.
3. Tap Check Network Status.
4. The diagnostic will automatically run and test all four connections.

Running a Connection Diagnostic

1. Tap the Wi-Fi symbol in the bottom-left corner to open the Connection Diagnostic window.
2. The diagnostics will automatically run, testing all four connections and any connected devices.
3. If the connection fails at the Internet, we recommend restarting and reconnecting to your shop’s internet.
4. If the connection fails at joe Services or beyond, please contact your joe Success Manager at support@joe.coffee.
5. Tap Okay to return to your main joe screen.

Alternate Method

You can also run a Connection Diagnostic through the app’s settings:

1. Tap the Settings gear icon.
2. Select the Current Status tab.
3. Tap Check Network Status.
4. The diagnostic will automatically run and test all four connections.

Still Having Issues?

If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the Joe Success Team at support@joe.coffee. We’re here to help!