🔁 Issuing a Refund or Partial Refund in Merchant PLUS
You can issue a refund in two ways, depending on whether the order is recent or older.
✅ Refunding a Recent Order
- Go to the Order Status Screen
- Swipe right or tap to open the Completed tab.
- Find the Order
- Tap Details next to the order you want to refund.
- Select Items to Refund
- Check the box next to the item(s).
- Tap Refund.
🔎 Refunding an Older Order
- Open the Customer Database
- Tap the person icon in the menu bar.
- Find the Customer
- Search for and tap the customer’s profile image.
- Select the Order
- From the customer's order history, find the order.
- Tap Refund on the right side of the order.
- Select Items to Refund
- Check the box next to the item(s).
- Tap Refund.
After Processing a Refund
- Once a refund (full or partial) is processed, the order will be marked as Refunded in the Completed tab on the Order Status Screen.
The Order Details screen will also clearly indicate the refunded status.
- Refunds will go back to the original payment method.
- For cash refunds, managers or baristas should provide the amount in cash manually.
Still Having Issues?
If you’ve followed the steps above and are still experiencing issues, please don’t hesitate to reach out to the Joe Success Team at support@joe.coffee. We’re here to help!