Introducing the New "Brand" Tab in the Merchant Manager Tool

Coming Soon! Release Date is expecting in January 2025

With a focus on simplicity, efficiency, and improved usability, the "Brand" tab serves as a hub for managing everything that defines a store’s identity—from logos and banners to customer-facing screen visuals and operational workflows.

Preview Prototype Below

Key Features

Step #1 - Company Level

Company Logo Management
Easily upload and manage your company’s logo, ensuring consistent application across all customer-facing touchpoints, including POS, Kiosk (Soon!), and Mobile App.
Customizable Company Banner
Showcase your business identity with a visually appealing banner that appears on customer-facing platforms, reinforcing brand consistency.
Consumer-Facing URL
Create a custom URL for your business to boost visibility on receipts, mobile apps, and online platforms, making it easy for customers to connect with your store.
POS Gift Card Design
Merchants now have the ability to design personalized gift cards that reflect their brand. View your designs on mobile and online interfaces before publishing them for customers.

Step #2 - Store-Specific Branding Features

Storefront Images and Store Selector
Highlight the unique ambiance of your store with a revamped photo management system. Merchants can now upload banners and visuals that can be applied to multiple store locations, saving time and ensuring consistency.
Address Management
Quickly add and update store addresses for enhanced accuracy and better communication with customers.
Improved Pickup Instructions
Customize pickup instructions to create a more seamless and user-friendly experience for your customers during order pickups.
Open Hours
Set and update store hours to ensure customers always have accurate information about your store’s availability.
Customer-Facing Screen Images
Effortlessly manage visuals that appear on in-store screens, such as those used for orders or promotions, to create a cohesive and polished customer experience.

Step #3 - Workflow Enhancements

With this newest addition we are providing our partners with resources to have additional control to store level settings. Operational Requirements to ensure smooth operations, including:

Tip Out Preferences
Customize tipping options for both in-store and mobile orders to align with your business model.
Mobile Order Tipping:
The ability to control if you'd like your customers to tip on Mobile orders
Required Employee Clock-Ins: Ensure employees are clocked in before performing transactions.
Active Cash Tills: Require a cash till to be open before processing payments, reducing errors and improving accountability.
Auto-Accept Orders
Enable automatic acceptance of incoming orders to streamline operations during peak hours, reducing wait times and improving service efficiency.

Why This Matters

The "Brand" tab is more than just an update—it’s a strategic improvement that helps merchants present their brand with consistency and professionalism while simplifying day-to-day operations.

For coffee shop owners, this means:

A Unified Branding Experience: All tools needed to define and manage your brand are now conveniently located in one place.
Better Customer Engagement: With clearer pickup instructions, customized visuals, and gift card designs, merchants can deliver an enhanced customer experience.
Improved Efficiency: Operational features like auto-accept orders and active cash tills help streamline workflows and minimize errors.

Ready to Elevate Your Brand?

The new "Brand" tab is a game-changer for coffee shop owners, providing the tools you need to showcase your business and ensure smooth operations. Whether you’re uploading your company logo, designing personalized gift cards, or managing tipping preferences, this update has been crafted with your needs in mind.