How to Direct Message Customers
Coffee shop partners can direct message their customers, and attach a gift card to the message, through joe's newest CCRM tool - coffee customer relationship management tool. This tool is excellent for rewarding customers for leaving a positive review or even sending a personalized message to a customer who did not have a 5 star experience.
Pro tip: Use the filters to refine your search and filter down your customer feedback.
Customers will receive a push notification from joe, alerting them of your message. Tapping the notification will take them to their joe inbox where they will see the message like below:
How to DM Customers
- Log in to your joe Merchant Manager portal on a desktop, or toggle to owner mode from your profile of your joe Coffee App.
- Select Customers from the navigation menu
- Use the filters at the top of the menu, or tap the filter icon to open Filters pop-up window
- When you have your desired customer(s) tap the reply icon on the right hand side of the customer card
- Add your personalized message.
- To add a digital gift card to the message, tap the gift card icon in the top right hand corner of the message box
- Choose your gift card value followed by attach
- Select Send to
Note: Want to change the image found on the digital gift card? Read how to upload a Digital Gift Card Design here.