JOE COFFEE  ·  RELEASE NOTES  ·  FOR PARTNER MERCHANTS

A rebuilt Square connection, orders & refunds in the dashboard, a round of reliability fixes, plus the groundwork for RepChain revenue sharing.

👤 What Changed for Your Patrons

These items affect the ordering experience your patrons have with your shop — shared here so you know what changed and can speak to it if a patron asks.

Curbside arrival now reaches the shop

What was wrong: When a patron tapped “I'm Here,” the button hid immediately. If the request didn't land — or your tablet was offline at that moment — nothing reached the counter, and the patron had no way to send it again.

What's better now:

• The button stays available until your shop confirms it received the patron's arrival.
• Arrivals raised while your tablet was disconnected are delivered as soon as it comes back online.
• Tapping twice no longer sends two alerts.

If a patron's order showed no arrival awareness at your store, this should now be resolved.

Patron carts price and check out even when an item goes away

What was wrong: If your shop removed an item, size, or option after a patron added it to their cart, the whole cart stopped working — it wouldn't price, edit, or check out — and nothing told the patron which line was the problem.

What's better now:

• Lines that are no longer available are removed from the patron's cart automatically.
• A single message names exactly what was removed and why.
• The rest of the cart prices and checks out normally.

Clearer messages when an order can't go through

Order-rejection messages are now written in plain language for patrons. If your shop's system can't accept an order, patrons get clear wording instead of a technical description.

Payment-method reminders include the button again

When we ask a patron to update a payment method, the message now includes the “Add Payment Method” button — it had been getting dropped from that message.

Add-ons and suggested items load again

Suggested items in the ordering flow were failing to load for patrons. That's fixed.

🏪 What Changed for You

Rebuilt — your Square connection, in the new dashboard

Square isn't new to joe — but this version is. The whole integration was rebuilt from scratch for the new merchant dashboard rather than carried over, so connecting a store is simpler and the sync between the two systems is considerably more dependable than the version it replaces.

Stores connect to Square per location. Orders flow between the two systems, and order status stays in sync as items are prepared and completed. Improvements over the previous version:

• Disconnecting one store no longer disconnects your other stores that share the same Square account.
• Recalled pickup orders no longer incorrectly show as “Customer Arrived.”
• Cancellations and rejections are sent to Square once, in the right order, and retried if the connection fails.
• After you enable a store setting, the Integrations screen reflects it right away rather than after a refresh.

New — orders and refunds in the merchant dashboard

The dashboard now includes an orders list, a full order detail view, and a refund flow. Fixes bundled in:

• Donations now show on the order summary, alongside tip and tax.
• Refund amounts are recalculated each time you open the refund screen. Previously a stale amount could be displayed after a prior refund.
• Orders from your other stores can be refunded if you have manager access to that store — previously this returned an error page. Managers scoped to a single store still can't refund another store's orders.
• Refunds on orders that aren't complete behave the same in the dashboard as they do on the POS.

Coming — automatic revenue sharing for RepChain companies

joe can now settle orders for companies in the RepChain program. When it's active for your company, each order's proceeds are split automatically at payment time: the program's beneficiaries receive their shares, and you receive the rest of the order — along with your usual promo, reward, and discount reimbursements, which don't change. Refunds work the same way in reverse: each shared portion is returned automatically.

Two things worth knowing up front:

• RepChain itself never touches the money. It only tells joe how an order should be split — every transfer is handled by joe through Stripe, like the rest of your payments.
• Beneficiary shares are paid out on a daily schedule with a short hold, so refunds can be handled cleanly.

Closing the register

Closing a register that was already closed showed an error screen even though the close had worked. It now shows a clear message instead. Register amounts must be whole cents; a fractional amount is rejected with a message rather than an error.

Menu management

• Editing a modifier option while it's assigned to an item no longer errors.
• Menu editing cleanup: item images are genuinely optional (the asterisk suggesting otherwise is gone), $0 prices are handled correctly, and buttons that did nothing were removed.

Dashboard access and navigation

• Switching between companies no longer signs you out. Moving away from a company where you're a former owner was ending your session.
• Menu links you can't open are hidden instead of sitting there doing nothing when clicked — Teams & Roles, Marketing, and Customers were affected.
• Former owners can edit their own profile. The Edit Profile page was showing up empty.
• Invitations sent while you're already signed in work immediately — no need to sign out and back in.

• Restricted pages show a proper message rather than a blank screen.

   

🚫 What Did Not Change

• No pricing, tax, or discount logic changes.
• No changes to how reward points are earned or redeemed.
• No changes to the patron checkout or tipping flow.
• No changes to payouts or payout timing. (RepChain revenue sharing ships in this release but is not active for any company yet — see above.)
• No changes to the POS app itself in this release — POS ships on its own schedule.

🔍 Quick Reference

Every change in this release, at a glance.

💬 Questions?

Our Support team is here 5 AM – 8 PM, Monday through Sunday.