JOE COFFEE  ·  RELEASE NOTES

What's new, improved, and fixed in this release.

✨ What's New

New capabilities and flow changes you and your team will notice.

Checkout & Payments

• Tipping now comes before the loyalty points prompt. In the patron checkout flow, the tip screen appears ahead of the Loyalty Points claim screen on both two-screen and single-screen setups. If a patron hasn't added their phone number yet, they're asked to tip first, then to claim points.
• Cash orders skip tipping automatically. When a patron pays with cash, the tipping screen no longer appears — a faster, cleaner cash checkout.
• Gift card payments go straight to the gift card screen. Choosing to pay with a gift card now surfaces the gift card option immediately instead of routing through the standard payment screen first.

Card Reader Software Updates

• Reader updates now work on the patron-facing tablet and Kiosk. Previously only the barista device could install reader software updates. Now both required and optional updates are supported across your hardware:
  • —  On the patron-facing tablet, the barista pushes the update to the device. A yellow banner appears while the update installs after the reader connects.
  • —  On the Kiosk, required updates install directly with no prompts. Optional updates are available through "Check for updates."
• "Check for update" works from either device. You can start an update from the patron-facing device directly, or from the barista device via Payment Device Settings — the barista sees the same styled dialog either way. A pending update also survives closing the barista app; the patron-facing device re-reports once the barista screen is back up.
• Optional update prompts are limited to once a day. Instead of prompting on every reader connection, baristas now see an optional-update reminder at most once per 24 hours for a given reader and firmware version. A brand-new firmware version still notifies right away, and if an install fails the prompt returns rather than going quiet for the rest of the day.

Behind the scenes

• Payment platform updated. This release moves to a newer version of our Stripe Terminal payment software, including updated handling of payment authorizations. No action needed on your end.

🐛 Fixes

Issues resolved in this release.

Cash, tips & loyalty

• Cash payments no longer trigger the credit card flow. Choosing cash previously started the credit card payment path by mistake. Cash now routes correctly.
• Order total stays correct after claiming points. The order total no longer mismatches once loyalty points are claimed.
• Claiming points returns to the barista view. After a patron claims points, the order status now switches back to the barista screen as expected.
• Rewards can't be applied without a linked patron. The reward selector is no longer available when no patron is linked to the order, which was causing failed orders and errors.

Card readers & payment case

• Reader no longer hangs after a required update. Fixes the card reader getting stuck following a forced reader software update.
• Updates that didn't actually install no longer report success. In some cases the app reported "update complete" while the reader stayed on its old firmware — and the prompt came back the next day. The app now correctly recognizes when nothing was installed and automatically retries through a reconnect, which is the path that actually installs the firmware.
• A failed update no longer starts an install later without warning. Previously a failed attempt could leave an install queued up, which could then begin a roughly 10-minute firmware write on a later connection with no prompt — potentially mid-service. That can no longer happen.
• Update status is now accurate after a failed attempt. The patron-facing device no longer reports "up to date" while an update is still outstanding, and "Check for update" now checks the live reader connection rather than a stale view of the firmware.
• Update timeouts report the real reason. Timeout windows were retuned so a slow update reports what actually happened instead of a generic "lost connection to the patron-facing device" message.
• Update dialog appears in the right place. The reader update dialog no longer opens behind the settings screens, and no longer reappears every time you navigate to Settings.
• Payment case setup no longer shows an error when the reader is connected. Fixes M2 payment case setup landing on an error screen despite a working connection.
• Reader pairing list scrolls properly. When more readers are found than fit on screen, the list now scrolls instead of overflowing.

Patron-facing device

• No more false "disconnected reader" icon. The patron-facing device no longer shows the disconnected reader icon while the reader is actually connected.
• No more hang after a canceled payment. The patron-facing device no longer freezes when a payment is canceled from the barista device.

Orders, discounts & staff

• Split payments handle order failures gracefully. If order creation fails mid-split-payment, the flow no longer gets stuck.
• Barista discounts can't exceed 100%. Fixes the percentage input allowing invalid discount amounts.
• Manager force clock-out takes effect immediately. Baristas are now clocked out instantly instead of staying clocked in until the page is refreshed.
• Outstanding-amount screen no longer appears when it shouldn't. It now only shows within the relevant flow.
• Real-time order updates are no longer missed. Events are now sent only after the POS has fully connected, preventing dropped live updates.
• Order creation retries automatically on failure, with improved error handling.

Stability

• A round of crash and freeze fixes across PIN entry, closing the till, till reports, the paired printer screen, mark-all-as-done, the patron-facing tip screen, and the purchase card — resolving crashes and stuck states reported in these areas.

📋 Known Issue

💬 Questions?

Our Support team is here 5 AM – 8 PM, Monday through Sunday.