Operational Reports provide visibility into daily operations and non-sales activity, including cash handling, refunds, tips, and staff-applied adjustments. You can find. these reports when you click on Reports --> Operational--? Dropdown of all reports should appear. 
 

What are Operational Reports?

Operational Reports track register-level and operational activity that impacts reporting and reconciliation.
 

When to use Operational Reports

Use these reports when you want to:

• Monitor cash drawer activity
• Review refunds and rejected orders
• Track tips and donations
• Audit staff-applied discounts or credits
   

Reports included in this section

• Applied Credit – Credits applied to orders
• Barista Discounts – Discounts manually applied by staff
• Donations – Donation transactions
• Refunds & Rejected Orders – Refunds and canceled or rejected orders
• Cash Drawer – Cash drawer activity and balances
• Tip Report – Tip reporting and breakdown
• Physical Gift Cards – Activity related to physical gift cards
   

Common use case

Use Operational Reports to monitor daily activity, cash handling, and staff actions.