How to Get in Touch with joe

Real people and real time support. Getting support from joe has been easier.


At joe, we want to be sure you always have access to a support team ready to help whenever you need them. Here is how you can get in contact with us:


Live support hours are 4am PST - 8pm PST. Outside of those hours we will get back to you as soon as we can.




For Partners and Baristas

  • Email us:

success@joe.coffee


  • Send us a message or chat. Make sure that you have the most update joe POS app version 3.6.10 on your Android and IOS devices. Click here to update.

From joe POS**

Click the Settings Tab (gear like icon)

It will direct you on this screen. Click the blue chat button down the bottom right of the POS screen.