Adjusting Store Wait Time

The Store Wait Time feature helps to set clear expectations for order-ahead customers, especially during busy periods, and effectively communicates any changes with your valued customers. 

This feature enables the barista to modify the overall wait times for all joe users for a specific duration. This way, it provides consumers with advance notice on the search screen and at the checkout. When activated, all orders during this period will experience a delay. After the duration has passed, the global wait time will revert to the default 5-10 minutes pickup window.

Example: If you set your Store Wait Time to 15 - 20 minutes for a duration of 60 minutes, the Store Wait Time will default back to 5-10 minutes once the 60 minute duration has passed

How to Adjust Store Wait Time on your joe Device

  1. From the Order Status Screen, (check mark icon in the left hand menu bar), select the Store Wait Time drop down box in the top right hand corner
  2. Select your desired Wait Time, up to a 60 minute wait time
  3. Select your desired Duration, up to a 60 minute duration
  4. Save.

NOTE: After the duration has passed, your store wait time will return to the defaulted 5-10 minutes pickup window.