- Troubleshooting your Bluetooth Card Reader

Troubleshooting your Bluetooth Card Reader Connection

There are a few known scenarios where your bluetooth card reader may disconnect from the joe POS device including:

1. If you close out the joe app
2. If your device loses connection with wifi
3. If your bluetooth card reader's battery is low

Double check your bluetooth card reader connection from the Card Reader Settings Tab in joe.  You will see a colored button next to the Connection Status indicating if the card reader is Checking for a connection, is Connected, or Disconnected.

Reconnect from the joe Device

1. In the Card Reader Settings tab, tap the reconnect 
2. Relaunch the joe app. Tap the Settings icon followed by the Card Readers tab. 
3. Tap Add Card Reader to reconnect

Last options for the joe Device

1. Swipe up and hit the three line button
2. Select close all and close out of the joe app
3. Relaunch the joe app and go through the process of reconnecting once again