FAQS about uploading funds

What is beneficial about uploading funds?

Uploading funds to your joe account saves you both time and money. As a new joe user, the first time you upload funds to your joe balance, you'll earn FREE drink on us (up to a $6 value). Also, customer who pay using their joe balance avoid the $0.35 convenience fee charged on each order. 

How to upload funds

You can upload funds to your joe account from the My joe profile page of the app, or from the order checkout screen. 

From your order checkout screen, add your tip, then tap the Add Funds button. Finally, choose your upload amount and complete checkout.

Can I upload less than $25?

Currently, no our minimum upload amount is set at $25. But, great news this is in the works so stay tuned! Plus the first time you upload $25 to your account you'll receive a FREE drink on us (up to $6 value).

I uploaded funds but don't see the additional $6

With your first upload, you'll earn a reward for a FREE drink (up to $6 value) so check the My joe profile to see where it's tracked. To redeem this reward, tap the Coffee Cup reward icon in the upper right hand corner of your cart.

Where can I see a history of my balance uploads?

  1. Tap the My joe tab and scroll down to the Settings section
  2. Select joe Balance History to see your recent upload history