Help! I referred a friend but we didn't receive our points

If you referred a friend, you will receive your bonus points when they make their first purchase on joe. 

If you are still experiencing this problem, for the quickest response please submit this issue to our team via the feedback form in your joe app or email us at

Our Support Champions will reach out and fix this for you and your friend!

  1. To submit feedback:

    1. Tap My joe
    2. Scroll to Account
    3. Tap Submit feedback
    4. Complete the feedback form