Understanding Your Transfer Amounts and Report Discrepancies

Understanding Your Transfer Amounts and Report Discrepancies


Question:

"The report shows a transfer amount of $27.06, but I did not receive the full amount. None of the amounts match. Could you help me understand this?"


We understand how important it is to ensure your transfer amounts are correct. We can help clarify why your report might show a different transfer amount than what was deposited.


Why the Transfer Amounts May Not Match:


In response to feedback from our partners, we have prioritized faster fund transfers. To achieve this, funds such as ACH, VIP balances, and reimbursements are deposited as soon as they are processed. The fastest transactions, usually Credit/Debit Transactions, are transferred first. This means that your funds might arrive in separate deposits depending on the type and speed of the transactions.


Additionally, it's important to note that we are at the hands of banking policies and systems, which may cause deposits to be separated. These external systems sometimes process different types of transactions at varying speeds, contributing to the discrepancies in your report versus your actual deposit.


How to Review Your Bank Transfers:

To better understand the breakdown of your transfers, follow these steps in the Banking Tab within your Merchant Manager:

  1. Access the "Banking" Tab in your report section.
  2. Scroll down to the "Transaction by Arrival Date" Pivot Table.
  3. Use the "Arrival Date" filter to enter the date of the specific bank transfer in question.
  4. The table will provide you with details for that specific deposit, including:
    • Transaction dates
    • Amounts transferred
    • Payment types (e.g., Credit/Debit, ACH, VIP balances)
  5. Review each line to see how the funds were processed and transferred.

Example Walkthrough:

For a step-by-step demonstration, please refer to the video walkthrough linked below:

Watch the Screen Walkthrough


This video shows how to navigate the Banking Tab and interpret your transaction data.


Need Further Assistance?

If you have any questions, please don’t hesitate to reach out! You can contact us via email at success@joe.coffee or through our support chat found at support.joe.coffee. Alternatively, you can contact your account manager directly for personalized assistance.


joe Success Team