Order Customer Favorites
We recently launched Customer Favorites on in-person orders so your baristas can offer your most regular customers' unbeatable service. With a regular customer logged in to their Rewards account, their Favorites, as well as Recent Orders, are automatically displayed on your menu, so baristas can instantly add a customer's regular drink to checkout.
In this article we'll cover:
Note: If a customer has yet to favorite at your shop, or even order at your shop baristas will see a Shop Top 10 Items Ordered, as seen below.
How Customer Favorites Work
When a customer is logged in as a member of your Rewards program, and has visited your shop before, baristas can now see their Recent Orders, as well as their favorites.
- Type in customer phone number in prompt at start of transaction
- The new Favorites menu category should be selected by default
- Note the Customer Favorites and the Customer Recent Orders
- Tap the add to cart icon to instantly add item(s) to cart
- Tap the item to make any adjustments to modifiers, sizes, etc.
- Checkout transaction as usual
How to favorite an item
There are a few options of where an item can be "favorited". Those include:
- In the joe Coffee App
- As a Recent Order - Indicated by the Red Heart Icon (as seen above)
Favoriting an item in either of the locations automatically adds it, and any specific modifiers, as a Customer Favorite
Note: Stay tuned for additional updates where baristas can add an item as a favorite from the checkout screen
Enable this feature to see a customer favorite at the start of a transaction
For most efficient workflow, we encourage POS tablets to have a the Rewards Member Prompt enabled so that customers can "log in" to their Rewards account at the start of every transaction.
NOTE: This is a first version of this feature, and additional updates will be made to improve barista efficiency.
- On joe, tap the Gear Icon in the left-hand menu bar to take you to your joe Settings Tab
- Select the Features tab from the left-hand menu
- Toggle ON Enable Reward Member Prompt for One Screen Mode
- This feature was originally created for coffee shops using a single tablet. However this feature can also be used for shops on a dual-sided Point of Sale set up
- Close out the joe POS app to initiate this change by swiping up at the bottom of your tablet screen, tapping the 3 horizontal lines button, and swiping up on the joe POS app to clear it
- Relaunch the joe POS app and notice the new Reward Member Prompt