CUSTOMER TAB 101

Welcome to joe Point of Sale - the POS system built specifically for the coffee industry. Before you're ready to take both in person and mobile orders, follow along these three steps to set up your hardware. 

IN THIS ARTICLE
  1. How to navigate the Customer Tab
  2. How to find customers on the Customers Tab
  3. How to refund previous orders

The customer tab is intended to provide you with access to your customers data who have ordered at YOUR shop! Information Found in your Customer Tab is as follows: 

1. Customer Card Information: 

  • Customer Since: First Date of their purchase 
  • Total Spent: Total funds spent at YOUR shop
  • Points: Reward balance of the customer 
  • joe Balance: Amount of funds uploaded to their joe Account 
  • Gift Card Balance: The amount of Gift Card Balance to purchase at YOUR shop
  • Phone #

2. Search Functionality 

  • Enter Name or Phone Number to find customer 

3. View Orders:

  • History of the past FOUR orders 
  • Gives you access to REFUND previous orders or PRINT RECEIPTS