Troubleshooting joe Connectivity

NEW Connection Diagnostic tool tests the device's connectivity to the joe servers in as few as 3 seconds, making troubleshooting that much easier. Update to the latest version of the app to access this feature.

  1. Ensure your joe Merchant PLUS app is updated to the latest version. 
  2. Tap the Wifi symbol in the bottom left-hand corner to open the Connection Diagnostic window. The diagnostics will automatically run, and test across all four connections.
  3. Tap Okay to return to your main joe screen.
  4. You can also run this Connection Diagnostic by selecting the Settings gear icon and tapping the Check Network Status button in the Current Status tab. The diagnostic will run automatically and test across all four connections.