In coffee shops, especially where gift card usage is high, split payment is a critical feature. It allows you to:

• Process a gift card with a partial balance.

• Accept two different payment methods for a single transaction.

Key Things to Know

• Only one loyalty customer can use their loyalty balance per transaction.
• Tip selection must happen before splitting a payment.
• The total transaction is processed as one sale.
• Only one receipt is printed, even if multiple payment methods are used.
• For credit/debit card splits, a minimum transfer amount of $0.50 is required.

How to Process a Split Payment

1. On the payment screen, select "Split" as the payment method.
2. Tap "Split #1", and enter the amount the customer wants to pay.
3. Choose the payment method (e.g., Credit Card, Gift Card, Loyalty Balance).
4. For additional splits, repeat steps 2–3 for Split #2, Split #3, etc.

Special Scenario: Gift Card Split

When a customer swipes a physical gift card with insufficient funds:

1. Select Gift Card as the payment method and swipe the card.
2. A pop-up will appear showing the available balance and prompting you to continue with split payment.
3. The system will:
   • Pre-fill the gift card balance under Split #1.
   • Pre-select the gift card as the payment method.
   • Prompt you to confirm and Pay.
4. The remaining balance will automatically populate under Split #2, where you can select a different payment method to complete the transaction.

Refund Process for Split Payments

• Finding the Order: Orders paid using split payments will show "Multiple Payments" under the payment method.
• Full Refund:
  • If refunding 100% of the order, the system will allocate the refund back to the original payment methods.

• Partial Refund:
  • Partial refunds are limited to two options based on the original payment methods. Cash or Loyalty Balance 

• • If no customer account is linked to the order, a partial refund can only be processed as cash.