How to Contact the Right People at Joe
At Joe, we’re here to support both our partners and customers across every touchpoint—from learning about the platform to resolving day-to-day questions. Here’s how to get connected with the right team.
💬 Sales & Partnership Inquiries
If you’re exploring Joe for your coffee business or want to learn more about how we work, we’ll connect you with a consultant or Premier Partner who can help.
Contact:
📧 thrive@joe.coffee
🛠 Customer Support for Coffee Shop Partners
Already a partner? Reach out for help with onboarding, operations, or technical questions related to your account.
Contact:
📧 help@joe.coffee
📲 App & Consumer Support (Baristas + Customers)
Whether you're ordering through the app, working behind the bar, or just need help with your account, we're here for you.
Contact:
📧 support@joe.coffee
💬 Or use our AI chat tool: support.joe.coffee
🤝 Support from the Community
For peer-to-peer tips, barista insights, and shared resources from others in the Joe network, visit our Community Hub.
It’s a space to connect, learn, and grow together—whether you’re a barista, owner, or enthusiast in the Joe ecosystem.