Help! My reward points are missing!

If your points suddenly drop back to zero after checkout, you've earned enough points for a reward and now you're starting again.  Congrats! You can see how many rewards you have earned, and how close you are from your next reward, in your My joe profile on the app, pictured below. 

To use your earned reward at checkout, tap the Coffee Cup Reward icon in the top right hand corner of your cart, as pictured below.

Feel free reach out to our support team through the feedback submission form located in your My joe profile or email us at