Why can't I hear joe orders come in?
- Check the volume on your device - sometimes volume accidentally gets turned down
- Check settings on your device - settings > notifications for joe app > enabled
If these two options have not solved the issue we recommend verifying your shop phone number in joe, and setting your shop to "Always Online". If an order is not received within 30 seconds, this Always Online setting will trigger an automated phone call to your shop's phone. From here, your baristas will know that there is a new joe order and they should check the device.