- How to connect a USB Printer

Adding a USB Printer

joe Merchant PLUS is compatible with Star Micronics bluetooth printers. Connecting your joe device to a bluetooth printer is an efficient way to send orders to baristas, and an effective way to ensure consistency. To connect joe to a Star Micronics bluetooth printer, follow these 3 steps.

1 - Set up device

  1. Connect the printer to power and load receipt paper
  2. With the printer OFF, press and hold the Feed button located on the front of the printer and simultaneously turn ON the power button. Let go of the feed button when the receipt starts to print. 
  3. Two receipts will print, a very long receipt and a much shorter one. The second receipt will detail the Bluetooth Information and will list the Current Setting as ON.

2 - Connect to device via USB

  1. Make sure you have the Anke USB C adapter, USB B and and USB C Cable  available and on hand before you begin. 
  2. On the back of the printer you will see a USB Port that you will want to make sure you insert the cable and then connect the usb c end to the Anker adapter. 
  3. From there you will will want connect power to the adapter where it says PD 
  4. Then select your printers tab by going to settings - printers - select USB Printer.

3 - Connect to joe & add print tasks

  1. On your joe Merchant PLUS app, select the Gear icon from the left menu sidebar to open joe Settings
  2. Tap Printers > Add Printer and select Bluetooth
  3. Nearby Printers pop up window will open > tap the desired printer name, followed by Add Printer
  4. Note: Your printer is defaulted to print both a receipt and itemized ticket for ever order. Tap the pencil icon to edit these defaulted print tasks.
  5. Add new print tasks by selecting the blue Add Task button and select
    1. Receipt - details entire order on one receipt
    2. Item Ticket - prints individual receipts for every item in the order 
      1. If you select Item Ticket, choose the Ticket Type (Individual or Merged) and the categories for the ticket
  6. Save.
  7. To test your new printer settings: 
    1. Tap the "..." in the left hand corner of the Printer Settings followed by Print