Earning & Redeeming Rewards

The joe Rewards program allows your customers to earn and redeem rewards faster and in smaller increments, or save them up for a larger discount. In this article we'll walk through the joe Rewards structure, as well as how to earn and redeem rewards. 

For every purchase customers make in-person or when they order ahead on the joe Coffee mobile app, points are awarded to their account. After reaching a point milestone, customers are able to redeem these points for discounts off any hot or cold drink on the menu.  Customers can review you rewards status under the My Joe tab of their consumer app. For more information on rewards, tap the gray arrow on the far right of the Rewards tracker. 

Earning Rewards

Customers earn points on every order, whether in-person or when they order ahead through the app.

  • 250 points = $1 off any drink 
  • 600 points = $3 off any drink
  • 1,000 points = One free drink up to $6 value

Note: Rewards cannot be redeemed on food, shop merchandise, or other menu categories. Rewards only apply to menu items under the hot and cold drink categories on a shop's menu. 

Redeeming Rewards in-app

Customers can earn and redeem rewards in-person at shops that run on the joe Point of Sale, or when they order ahead through the joe Coffee app.

  1. Add items to your cart and proceed to checkout
  2. On the checkout screen, tap the rewards value you'd like to redeem
    1.  If a box is grey instead of blue, you do not yet have enough points to redeem that tier
  3. Scroll down to your ticket to be sure the rewards value has been applied
  4. Verify the payment method you would like to use 
  5. Tap Pay