Setting up joe Merchant Plus

Publish your shop

Prior to pairing your device, you must publish your shop from your joe merchant portal.

  1. Log in to your joe Merchant Portal
  2. Select the Stores tab from the left hand menu, followed by the orange Edit Details button to the right of the store you want to publish and pair
  3. Select the Settings tab at the top of screen.
  4. In the Store Status section, click the orange Publish button, followed by OK
  5. With your store published, you can pair a device and your digital storefront will be live on joe

Pair to an iOS Device

  1. Connect the iPad to your shop's reliable wifi source.
  2. Update settings to enable 'Stay awake': 
    1. In iPad Settings > Go to "Display & Brightness"  > Auto Lock > Choose "Never" 
  3. Download joe Merchant PLUS app from the iOS App Store
  4. Open joe Merchant PLUS and name the device. We recommend "[Shop Name] joe device"
  5. Scan the QR code with your phone camera.
  6. You will be taken to your joe Merchant account, log in.
  7. From the drop down menu, select your store location and tap the red Pair Device button.
  8. You will be given three different modes to choose from:
    1. Point of Sale Barista Facing
    2. Point of Sale Consumer Facing (joe POS only)
    3. Order Status Only 
  9. Select option a) Point of Sale Barista Facing
  10. This device is now set up to take in-person orders and accept mobile orders

Pair to an Android Device

  1. Connect the iPad to your shop's reliable wifi source
  2. Update settings to enable 'Stay awake': 
    1. In Settings > About tablet > Software information > Continuously tap Build number until you see "Developer mode turned on" > Return back to Settings > tap new Developer options at bottom of screen > toggle on "Stay awake"
  3. Download joe Merchant PLUS app from the Google Play store
  4. Open joe Merchant PLUS and name the device. We recommend "[Shop Name] joe device". This will take you to a QR code.
  5. Scan the QR code with your phone camera.
  6. You will be taken to your joe Merchant account, log in.
  7. From the drop down menu, select your store location and tap the red Pair Device button.
  8. You will be given three different modes to choose from:
    1. Point of Sale Barista Facing
    2. Point of Sale Consumer Facing (joe POS only)
    3. Order Status Only 
  9. Select option a) Point of Sale Barista Facing
  10. This device is now set up to accept mobile orders