Setting up joe Merchant Plus

Publish your shop (new shop launches only)

Prior to pairing your device, you must publish your shop from your joe merchant portal.

  1. Log in to your joe Merchant Portal
  2. Select the Stores tab from the left hand menu, followed by the orange Edit Details button to the right of the store you want to publish and pair
  3. Select the Settings tab at the top of screen.
  4. In the Store Status section, click the orange Publish button, followed by OK
  5. With your store published, you can pair a device and your digital storefront will be live on joe

Pair to an iOS Device

  1. Connect the iPad to your shop's reliable wifi source.
  2. Update settings to enable 'Stay awake': 
    1. In iPad Settings > Go to "Display & Brightness"  > Auto Lock > Choose "Never" 
  3. Download joe Merchant PLUS app from the iOS App Store
  4. Open joe Merchant PLUS, and Get Started
  5. Sign in to your joe merchant account with your email address and password
  6. Select the store you want to pair this device to, then name the device 
  7. You will be given two different modes to choose from:
    1. Point of Sale Barista Facing
    2. Point of Sale Consumer Facing (joe POS only)
  8. Select Point of Sale Barista Facing followed by Continue
  9. This device is now set up to take in-person orders and accept mobile orders. Take the tour to get to know the new joe Merchant PLUS

Pair to an Android Device

  1. Connect the iPad to your shop's reliable wifi source
  2. Update settings to enable 'Stay awake': 
    1. In Settings > About tablet > Software information > Continuously tap Build number until you see "Developer mode turned on" > Return back to Settings > tap new Developer options at bottom of screen > toggle on "Stay awake"
  3. Download joe Merchant PLUS app from the Google Play store
  4. Sign in to your joe merchant account with your email address and password
  5. Select the store you want to pair this device to, then name the device 
  6. You will be given two different modes to choose from:
    1. Point of Sale Barista Facing
    2. Point of Sale Consumer Facing (joe POS only)
  7. Select Point of Sale Barista Facing followed by Continue
  8. This device is now set up to take in-person orders and accept mobile orders. Take the tour to get to know the new joe Merchant PLUS